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KEYS4COINS AS
Norwegian private limited company (Aksjeselskap, AS)
Organisation number: 921 725 396
Svalestien 27, 1407 Vinterbro, Norway
Municipality: Ås
Email: info@legal.keys4coins.no
Manual digital delivery
Orders are prepared manually after full payment is confirmed. We send updates and delivery instructions to your checkout email; no physical item is shipped. An invoice, order confirmation, payment-page redirect or awaiting-payment status does not mean access has been delivered.
Check the delivery option and any stated estimate before purchasing. If an agreed delivery time cannot be met, contact us for an update or cancellation before fulfillment. If we cannot deliver the purchased item, you are eligible for a full refund of the amount paid to us. We will not substitute another item without your agreement.
Cancellation before fulfillment
Request cancellation promptly by email with the order number. We will check whether account delivery, an upgrade, an invitation or code activation has occurred. An unpaid order can be left unpaid and no access will be issued. A paid order that has not been fulfilled and has not undergone irreversible activation can be cancelled for a refund of the amount paid to us.
Invalid codes, defective access or the wrong product
If a delivered code is invalid or previously used, access does not work from the start, or the item differs from its purchased description, send your order number and a redacted screenshot of the error. We will investigate and provide the correct item, working replacement or an appropriate refund. If we cannot supply working access as purchased and no suitable replacement is available, you are eligible for a full refund of the amount paid to us.
If your product offers a warranty for the subscription term, report loss of access during that term. We will assess the issue under the terms shown at purchase and applicable law. We do not assume every provider restriction is buyer misuse. Reasonable information may be needed to distinguish a service fault from use inconsistent with disclosed instructions.
Change of mind after delivery or activation
A correctly supplied code that has been redeemed cannot normally be returned. Working account access already used, or an upgrade or invitation already activated, is generally not refundable solely for a change of mind. Check the intended account, region, device requirements and term before ordering. These limitations do not exclude remedies for defects, misdescription, non-delivery or rights required by law.
Refund processing and cryptocurrency
We will explain our decision and, for an approved refund, confirm the amount, currency/network, destination and expected processing time before issuing it. We aim to use the original payment route where supported. Crypto refunds may require verification of a suitable wallet and network. Never send a seed phrase or private key. A refund is a separate transaction; returning to our site does not initiate it.
We do not charge a restocking fee. Independent blockchain or provider fees already paid to third parties may be non-recoverable. This does not reduce any full-refund entitlement stated above or amount we are legally required to return. We will disclose any unavoidable third-party cost in advance and will not make a hidden deduction.
Make a request
Email info@legal.keys4coins.no from your purchase email with the order number, item, issue and requested resolution. Keep your records and redact unrelated personal information. Do not send passwords or wallet secrets. We will reply with the next step; no fixed response or refund-processing time is promised unless confirmed for your case.
Nothing here limits non-waivable rights. A product-specific promise providing greater protection continues to apply.